Privacy, your data and support

Your data is yours. Biomapa gives you control over access, portability, correction and deletion. The legal documents are the Privacy Policy (/en/privacy), the Consumer Health Data Privacy Policy (/en/consumer-health-data), which covers health data under U.S. state laws such as Washington's My Health My Data Act, and the Terms of Use (/en/terms).

Your rights (summary)

1. 1Access: your data is visible in the app; the export gives you all of it.
2. 2Portability: export everything as CSV or JSON.
3. 3Deletion: delete your account and all your data.
4. 4Correction: edit your Profile and adjust or remove data in each section.
5. 5Withdrawing consent: turn the optional consent on or off and change your ad measurement answer whenever you want.

Export your data

1. 1In the app, go to Profile > Privacy and data and tap "Export my data".
2. 2On the website, signing in shows the Privacy and data card, with "Export (CSV)" and "Export (JSON)".
3. 3CSV is organized in columns, good for spreadsheets; JSON keeps the full nested structure.

The export includes your profile, lab results, body composition, wearable data, activities, medications, meals, water, cycle and imaging reports. For security, it doesn't include the credentials for your integrations. Sexually transmitted infection results aren't included, since they're never stored.

Delete your account

1. 1In the app, go to Profile > Privacy and data and tap "Delete my account" (on the website, the same option is in the Privacy and data card).
2. 2If you subscribe to Premium through the App Store or Google Play with renewal on, a warning comes first: the store subscription isn't canceled with the account. Tap the button to open your subscription and cancel the renewal in the store, or tap "Delete anyway".
3. 3Confirm twice (there's a second safety warning).
4. 4Your account and all your data are permanently deleted and you're signed out.

Privacy contact

The Privacy Policy identifies who is responsible for your data and how to reach us with questions, complaints or requests about your rights, by email at biomapa@biomapa.app.br.

With Premium, you can connect your Biomapa account to Claude, Anthropic's AI assistant, and ask about your own data: sleep, steps, heart rate, workouts, meals, body composition, lab results, medications and Biomapa's insights. Claude only reads: it doesn't save or delete anything in Biomapa. The connector works in Claude on the web and in the mobile and desktop apps.

How to connect

1. 1In Claude, open Settings > Connectors and tap "Add custom connector".
2. 2Name it Biomapa and paste the address https://www.biomapa.app.br/api/mcp (it also shows in the app, in Profile, under Privacy and data > AI connectors).
3. 3Tap Connect. The Biomapa screen opens: sign in with your account and tap Allow.
4. 4That's it: ask Claude, for example, "How were my sleep and my workouts this week on Biomapa?".

What Claude reads and what it doesn't

It reads your profile (age, sex, height and weight), the activity, sleep and heart rate from your watch, workouts, meals and goals, body composition, lab results, medications and supplements, and Biomapa's insights, with the Wellness Index (calculated without imaging reports). It doesn't read imaging reports, prescriptions, photos, your menstrual cycle, your name, your email or payment details. Sexually transmitted infection markers are never sent.

Disconnect

1. 1In Profile > Privacy and data, in the "AI connectors" block, tap Disconnect. Access is cut off immediately.
2. 2You can also remove the connector in Claude's settings.

Need help? There's more than one way to reach us.

WhatsApp

1. 1In the app, tap the WhatsApp icon at the top of the Home screen.
2. 2WhatsApp opens with a message ready to send.
3. 3An AI support assistant answers questions about the product (plans, how to use it, your account, lab results, wearables, subscription, privacy) in a few lines.

The support AI doesn't give medical advice. For sensitive matters (access problems, bugs) or when it doesn't know the answer, it points you to the support email, biomapa@biomapa.app.br, or to a person on our team.

Suggestions

Have an idea to make Biomapa better? Tell us on WhatsApp, in the same conversation: the suggestion goes to the team, who review it and consider how to include it.