Delete your Biomapa account and data

Last updated: October 28, 2026

This page explains how to delete your Biomapa account and all the data linked to it. Biomapa is operated by NATARIO LABS DESENVOLVIMENTO DE PROGRAMAS LTDA (CNPJ 67.312.898/0001-04).

Option 1 - Delete in the app (recommended)

Open the Biomapa app and sign in.
Go to Profile and open Privacy and data.
Tap "Delete account" and confirm.

Deletion is immediate and permanent - the account and the data cannot be recovered afterwards.

If you have Premium

Deleting your account does not cancel a subscription bought in the App Store or Google Play. Cancel it in your App Store or Google Play account settings, or it will keep renewing. Before you delete, the app shows what happens to your subscription and gives you a shortcut to the store.

Option 2 - Ask by email

If you cannot access the app, email biomapa@biomapa.app.br from the email address of your account, asking for the deletion. We complete it within 30 days after confirming your identity.

Delete only some data (keep the account)

In the app, on screens such as Labs, Body and Meals, you can remove individual items - they are deleted permanently.
Or email biomapa@biomapa.app.br from the email address of your account, telling us which data to delete.

What is deleted

your profile and account details (name, email, sex, year of birth, height);
lab results, markers and body composition;
imaging reports, medications, supplements and reminders;
data from your watch and health apps (steps, sleep, heart rate and more), workouts and meals;
files and documents you uploaded (lab report PDFs and photos, prescriptions, meal photos);
your choices (such as the ad measurement answer) and notification tokens.

What is kept

Payment and billing records are kept in anonymized form (unlinked from your identity) for the period required by tax and accounting obligations. No health data is kept.

Before you delete: export your data

You can download a copy of all your data before deleting the account, in Profile → Privacy and data → Export data (CSV or JSON).

See also our Privacy Policy and the Consumer Health Data Privacy Policy.